Here you will find some of the most frequently asked questions.
If you have a question and you can't find the answer please feel free to get in touch with us my completing our online contact form on our contact us page.
The Old Black Barn, Upper Hockenden Farm, Maidstone Road, Swanley, Kent, BR8 7QE.
The primary driver will need to provide one piece of photo ID such
as your driving licence and one piece of ID with your current address such as a utility bill dated within 2 months of the hire date. It is vital that we see your photo-card and online licence information (UK only).
If you are adding an additional driver we also need to see their full licence. You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring please check with us.
YOU MUST bring the above documentation as failure to do so may invalidate your hire.
Yes, it will need to be arranged in advance and will cost £10 + VAT per day, subject to insurance approval.
Yes but there is an extra cost of £10 per day for our European Upgrade Pack which must be taken if you are planning to leave the UK (not required for Ireland). This pack includes - European driving insurance certificate, European Roadside assistance cover, all items legally required to drive on the continent such as warning triangle, headlight adjustment, reﬂective vests etc. an information sheet on driving abroad and European, satellite navigation upgrade and road map. The re are some limitations as to where you can travel so please tell us your travel plans before you book.
A deposit of 50% payable to secure the booking initially, then the balance is due 42 days prior to the start of the Rental Period along with the security deposit. Where the booking is confirmed less than 42 days prior to Collection, the total balance charge will be due on booking. Most major cards are accepted.
When you come to collect your camper van we will give you a full induction and let you have a go at various operations before you drive away. Each camper van has an information manual written by us with all the basics and full manufacturer’s handbook with more details, If you are stuck on something you can call us 24 hour support line. Please allow at least 45 minutes when you collect you camper van so that we can give you a full guided tour of your camper van and complete all the paperwork necessary.
Pets are welcome within reason, please call to discuss. Charges apply for pets.
For the comfort of all we operate a strict No smoking policy in the camper van and awnings, charges will apply for damages or cleaning as result of smoking in prohibited areas.
The camper sleeps five people (4 adults and 1 child, 50kg, 150cm or 2 adults and 3 children).
We have breakdown cover in place and you will have our number to call 24hrs a day if you need help. An information pack is in each vehicle in the glove-box.
Yes of course - tablets / phones & low wattage hair dryers are fine, however this does depend on the amperage of each individual campsite hook up is. The campervan will cope with a supply of up to 16 amps.
Yes all the campers have thermostatically controlled central heating system.
No unfortunately not. Your personal possessions are not covered by the hire insurance. It is strongly recommended that you take out the highest level of private holiday / travel / personal possessions insurance
in case of any medical or unforeseen event that might impact on your holiday. You may find you are covered by your household or holiday insurance, please check your insurers terms and conditions.
Reasonable precautions must be taken to ensure you have a safe and trouble free trip. Lock the vehicle at all times and keep valuables out of sight. All vehicles are fitted with a security system, and a safe which can house 10” tablets, cameras, etc.
A tow bar is FOC but please let us know in advance if you require a tow bar and what you would like to tow.
You can store your vehicle in our locked compound with CCTV at a cost of £60 per week.
It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday. Please make sure that you arrange adequate travel insurance to cover you if you have to cancel or cut short your holiday or are forced to change your plans due to an incident.