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faq's

campervan hire faq's

Got a question about our campervan hire?

Here you will find some of the most frequently asked questions.
If you have a question and you can't find the answer please feel free to get in touch with us my completing our online contact form on our contact us page.

Where do I collect the camper?

The Old Black Barn, Upper Hockenden Farm, Maidstone Road, Swanley, Kent, BR8 7QE.

What ID is required to hire a vehicle?

The primary driver will need to provide one piece of photo ID such 
as your driving licence and one piece of ID with your current address such as a utility bill dated within 2 months of the hire date. It is vital that we see your photo-card and online licence information (UK only). 
If you are adding an additional driver we also need to see their full licence. You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring please check with us. 
YOU MUST bring the above documentation as failure to do so may invalidate your hire.

Can more than one person drive?

Yes, it will need to be arranged in advance and will cost £10 + VAT per day, subject to insurance approval.

Can we take the campervan abroad?

Yes but there is an extra cost of £10 per day for our European Upgrade Pack which must be taken if you are planning to leave the UK (not required for Ireland). This pack includes - European driving insurance certificate, European Roadside assistance cover, all items legally required to drive on the continent such as warning triangle, headlight adjustment, reflective vests etc. an information sheet on driving abroad and European, satellite navigation upgrade and road map. The re are some limitations as to where you can travel so please tell us your travel plans before you book.

How do I pay?

A deposit of 50% payable to secure the booking initially, then the balance is due 42 days prior to the start of the Rental Period along with the security deposit. Where the booking is confirmed less than 42 days prior to Collection, the total balance charge will be due on booking. Most major cards are accepted.

What induction do you offer? are the Campervans complicated to use?

When you come to collect your camper van we will give you a full induction and let you have a go at various operations before you drive away. Each camper van has an information manual written by us with all the basics and full manufacturer’s handbook with more details, If you are stuck on something you can call us 24 hour support line. Please allow at least 45 minutes when you collect you camper van so that we can give you a full guided tour of your camper van and complete all the paperwork necessary.